Frequently Asked Questions

The QR Vault is a QR code photo and video sharing platform designed for bars, nightclubs and restaurants. You get a QR code that guests scan to upload photos and videos directly to your private gallery. Your QR code stays active for as long as you're subscribed. No app download required.

You sign up, get your unique QR code, and print it. Place it on tables, behind the bar, or anywhere visible. When customers scan it with their phone camera, they can instantly upload photos and videos to your private gallery. You review, download, and use the content however you like.

No. Guests simply scan your QR code with their phone camera and the upload page opens in their browser. No app, no sign-up, no login required. It works on any smartphone.

No. The QR Vault is privacy-first. Guests can upload but never see what anyone else has sent. Only you, the account owner, can view and manage all uploads in your private gallery.

Traditional photo booths cost £200–500 per night, need floor space, and only work when hired. The QR Vault costs from £9/month, needs zero floor space, works 24/7, and guests use their own phone cameras which take better quality photos and videos.

Guests can upload photos (JPEG, PNG, GIF, WebP, HEIC) and videos (MP4, MOV, WebM). File size limits depend on your plan — up to 200MB per file on the Premium plan.

Plans start from £9/month (Starter), with Pro at £15/month, Premium at £29/month, and Business at £149/month. Business is built for multi-venue operators and hospitality groups — it includes up to 10 QR codes, 2 TB storage, white-label upload pages (no "Powered by" branding), hands-on onboarding, custom-designed print templates, priority support, and a quarterly business review. Switch to yearly billing for 2 months free on any plan. All plans include at least one QR code (active while subscribed), custom branding, and a private gallery. There is a 30-day money-back guarantee.

Starter, Pro, and Premium plans each include one QR code. The Business plan (£149/month) includes up to 10 QR codes — one per venue — with a shared dashboard and separate galleries for each. If you run a group with more than 10 venues, email us and we'll quote a bespoke enterprise plan.

Yes. You can customise the upload page with your logo, colours, background image, header text, and description. You can also add your website URL, menu link, social media links, and a custom link with your choice of icon.

Community templates are A4 print backgrounds designed and submitted by other QR Vault users. You can browse them in the template editor, filter by tags, vote for your favourites, and apply one to your QR code in a single click. It's a quick way to get a professional-looking print template without designing one from scratch.

Yes. Go to the Community Templates page (accessible from the template editor or your dashboard) and upload a JPG or PNG image in A4 portrait format. Add a title, description, and tags. Once reviewed and approved by our team, your design will be available for all users to use — and you'll be credited as the designer.

Yes. Modern smartphone cameras can scan QR codes in very low light conditions. We recommend printing your QR code at a reasonable size (at least 5cm) and placing it where there is some ambient light — behind the bar, near the entrance, or on lit signage.

Yes. You can enable guest messaging in your profile settings. When enabled, guests see a message form on your upload page where they can send you a note — great for feedback, song requests, or booking enquiries.

Your QR code never changes and stays active for as long as you're subscribed. Print it once and use it every night. Even if you change your template design or branding, the same QR code continues to work.

Yes. You can select individual files or use the bulk download feature to download everything as a ZIP file. Perfect for grabbing a whole night's worth of content in one go.

The guest-facing upload page supports 6 languages: English, Spanish, French, German, Portuguese, and Chinese. You can choose which languages to enable in your profile settings. The page auto-detects the guest's browser language.

Yes. Guests must accept upload terms before submitting content. We collect minimal data (IP address for abuse prevention), provide clear privacy policies, and give you full control to delete any content at any time.

After creating your QR code, you can download it as a high-resolution image or use one of our print-ready templates (table tents, posters, A-frame signs). Print it on any standard printer or send it to a print shop.

The QR Vault is purpose-built for bars, nightclubs and restaurants. Whether you run a cocktail bar, a late-night club, a gastropub, a fine dining restaurant, or a café, the platform is designed to help hospitality venues collect guest photos and use them for marketing.