Refund & Cancellation Policy

Last Updated: 6 February 2026

30-Day Money-Back Guarantee

We stand behind our service. If you're not satisfied with The QR Vault for any reason, you can request a full refund within 30 days of your initial subscription purchase. No questions asked.

To request a refund: Email us at hello@theqrvault.com with your account email and "Refund Request" in the subject line. We'll process your refund within 5-7 business days.

Cancellation Policy

How to Cancel

You can cancel your subscription at any time through:

  • Stripe Customer Portal: Click "Manage Subscription" in your dashboard
  • Email: Contact us at hello@theqrvault.com

When Does Cancellation Take Effect?

Your cancellation takes effect at the end of your current billing period. You'll continue to have full access to your account and all features until that date. No partial refunds are provided for the remaining days in your billing cycle (except during the 30-day money-back guarantee period).

What Happens to Your Data?

After cancellation:

  • Your account remains active until the end of your billing period
  • After your subscription ends, your account is suspended
  • Your data is retained for 30 days in case you want to reactivate
  • After 30 days, all data is permanently deleted unless you reactivate
  • You can download your data before cancellation (recommended)

Upgrading or Downgrading

Upgrading Your Plan

When you upgrade to a higher tier, the change takes effect immediately. You'll be charged a prorated amount for the remainder of your billing cycle, and your new storage limit will be available right away.

Downgrading Your Plan

When you downgrade to a lower tier, the change takes effect at the end of your current billing period. You'll continue to enjoy your current tier's benefits until then. If your current storage usage exceeds the new tier's limit, you'll need to delete files before the downgrade takes effect.

Refund Processing

Refund Timeline

  • Processing Time: 5-7 business days after approval
  • Bank Processing: Additional 3-5 business days depending on your bank
  • Refund Method: Original payment method used for subscription

What's Refundable

  • Yes: Initial subscription payment (within 30 days)
  • Yes: Duplicate charges or billing errors
  • No: Partial month refunds (after 30-day guarantee)
  • No: Previous billing cycles
  • No: Subscription renewals (after 30 days from renewal)

Failed Payments

If a payment fails:

  • You'll receive an email notification immediately
  • Stripe will automatically retry the payment
  • You have a 7-day grace period to update your payment method
  • After 7 days, your account will be suspended
  • Your data is retained for 30 days after suspension

To update your payment method: Go to your dashboard and click "Manage Subscription" or visit the Stripe Customer Portal.

Reactivating Your Account

If you cancelled your subscription and want to come back, you can reactivate anytime within 30 days of cancellation. Your data will be restored, and you can pick up right where you left off. After 30 days, you'll need to start fresh with a new subscription.

Special Circumstances

Service Issues

If you experience technical issues that prevent you from using the service, contact us immediately. We'll work to resolve the issue or provide a prorated refund for the affected period.

Account Termination

We reserve the right to terminate accounts that violate our Terms of Service. In such cases, no refunds will be provided, and data may be deleted immediately.

Questions?

If you have any questions about our refund or cancellation policy, please contact us:

Our Commitment: We want you to be completely satisfied with The QR Vault. If you're not happy, we'll make it right or refund your money. Simple as that.